Jacuzzi Bath Remodel of Arizona

Despite a few setbacks during the installation process, we could not be happier with the results. We **LOVE** our new walk-in shower. We love that they took everything down to the studs and into the ground to the drain. Our home is 60 years old and the drain pipe gave them a few problems, so the installation had to be put on hold until a plumber could come fix it. We were without use of our shower for a week - NOT the one day they promised upfront. Luckily, we hadn't sold our old home yet, and we live fairly close to it, so we were able to go there each morning to get cleaned up. So, be prepared for issues to possibly come up... it might not be that one-day install that the salesman promises you. Because our bathroom has a lower ceiling, we opted to have a white panel installed on the ceiling. We are so happy that we did that. It looks really nice... and less worries of water damage. The fixtures we chose were a little more expensive, but we got exactly what we wanted, and they look so nice. The corner seat was more expensive as well, but we sure love having it. I use it for shaving my legs and sitting down to shower on the occasional days that my legs are hurting me. My husband really appreciates being able to walk into the shower now and not have to step over the tub. We were a little worried that the corner seat would take up too much room in our fairly small shower, but it's not at all intrusive. Jacuzzi is definitely more expensive than the other companies out there, but they do a fantastic job... and not just a cover up job... they BUILD your walk-in shower. They have fantastic products that aren't cheap and flimsy either. No worries of your floor or walls cracking or warping. Everyone we've talked to and worked with at Jacuzzi is very friendly as well. The crews who installed our shower were very friendly, but also very conscientious of the noise and mess they were making. They apologized to us and our neighbors for disturbing us. They cleaned up after themselves each day. They put down drop cloths. They picked up their tools each day when they were done so we could at least use the toilet and sink while we waited for the shower to be done.

hi, my Jacuzzi shower was completed on September 14 and I was not been happy with the process. There was so much dust that it took multiple cleanings to get removed. I was told that there would be dust but I didn’t expect there to be dust throughout the master bedroom and the master closet. Then they inserted the floor pan and then removed the ceiling due to this the floor pan was damaged. So then I had to wait another two weeks for my Jacuzzi shower to be completed. Good thing we had another shower. I have noticed that the seat and the floor are very slippery. I almost fell. I contacted Jacuzzi shower probably two months or maybe three months after my shower was completed thinking that it was just new, and that it would get less slippery, it did not. I contacted Jacuzzi shower in November, regarding this and was told someone would contact me back. I didn’t hear anything so I contacted them again on December 12 and set up an appointment for December 14 for a supervisor to come out and take a look. No one showed up, nor did anyone call. I left a message on January 24 and left them a message today on February 7. Hopefully someone will be in contact with me. The last 2 times I’ve had to leave messages. The whole reason that I got the Jacuzzi shower done, even though I thought it was way too expensive was because I was told by the person who came out to give us an estimate that I had mold. I talked with two of the workers and I had no mold. so again I am not happy with the process. I would’ve never gotten this done if I wasn’t told that I had mold. This was way out of my budget and now I am not happy with what I got. Also, there are three shiny spots that are totally noticeable. Someone did come out to try to fix it and was told that there was nothing that they could do. When you pay $16,000 for a shower, you expect perfection and that is not what I have gotten.

Alex and Jaime showed up early to install our new soaking tub which was nice. It was really amazing that they were able to tear out our old walk in shower and install the new tub and rain shower in a single day! We really enjoy our new tub and rain shower with the sliding glass door. Everything is incredibly high quality and it’s completely changed our bathroom experience. Not to mention it looks so much better than the old walk in shower. Doug Parks did a great job showing us exactly what it would all look like before making the decision to purchase it. The experience was like having a friend working with you to figure out what would look best in the space and what we would really use. I highly recommend Jacuzzi for anyone looking for a serious bathroom upgrade.

Doug Parks was super helpful in coming up with the design for our new master bathroom and the project itself took much less time to complete than we had initially expected. Shane, Thomas, and the rest of the Jacuzzi installation crew were very friendly, as well as understanding when there was a mix up with the installation process that required an extra day to fix. In all, the job took only three days to complete, which was great for us (especially compared to our prior experiences with... less than ideal contractors). Everything came out like we had imagined - Shane even suggested an additional adjustment to the showerhead height that I am very grateful for. The crew also did some much-needed drywall adjustments and removed the old shower and bathtub. Alex came by promptly after the fact, in order to fix a leak in one of the shower doors and re-adjust a pony wall cap. Both fixes were under the Jacuzzi lifetime warranty and, as such, free of charge. Alex was super understanding and explained everything well before the fixes were done, which gave me confidence that Jacuzzi will be reliable to call on in the future, for any warranty-related fixes. All told, the master bathroom project turned out fantastic. We love it and have really appreciated the good communication and customer service. We are so happy with the job that we also signed a second contract to have our other bathroom remodeled (which will likely be done in January).

Pedro E, Carson and Jason did a fantastic job! We had two bathrooms done and their quality, attitude and craftsmanship were top notch! They were very nice and patient with our dogs and very understanding with any questions we had while they were in our home. Pedro E was the main installer and I would highly recommend him and his crew! Great job guys and thank you so much!

One star is more than enough for the company. Their customer service was horrible. They promised us to complete the job in 4 weeks. It did not happen. It took them 6 months to complete their job. They came to our house with the wrong measurements for the panels. Their customer service with 800 number was rude and never returned our calls till we found their number at Arizona. Mini was super nice and polite. She followed up with us all the time. Raul and Shawn were amazing installers and performed professionally and awesome. These 2 guys worked super hard. The company needs to keep their promises and finish their job as promised not 6 months later.

Absolutely Jacuzzi has done the finest install of any company I have ever dealt with. From the sales personnel through the installers they have consistently demonstrated honesty, professionalism, and courtesy. Everything is perfect. Jacuzzi remodeled our guest bath into an incredible 'wow factor' in our home. This company knows how to transform a common bathroom into a wonderful experience. Several neighbors have had their bath remodels done at a bargain rate by 'Uncle Handyman' - and all have soon regretted their choice. We are very pleased with Jacuzzi and give them our highest recommendation. Dr. Jay Knoles Sun City West

I found Jacuzzi bath through Costco, as one of their recommended vendors. I trust Costco and everything they offer. My instincts were right! My jacuzzi bathtub/shower remodel is absolutely top quality gorgeous! The company responds quickly, their installers are courteous, knowledgeable, and also refreshingly extremely respectful. I would describe Jacuzzi bath and their employees as generous. Their approach to their customer is 100% to ensure your satisfaction, and they follow through on that promise. Kendall Porter finished my install like a true master of his trade; fine tuning and finishing things, making it perfect. He went above and beyond. I’m very grateful to have found this company, and for each of their talented installers. Thank you Jacuzzi bath. I’m so happy to have used you for my install.